lights out

support

we read every message

lights out is made by one person who actually uses it. if something’s broken, confusing, or just not working the way you hoped, email hello@johnnybuildstech.comand you’ll get a real reply.

the shield isn’t appearing

the blocking runs on your phone’s own screen-time controls, so it needs the right permission granted. on iphone that’s screen time / family controls; on android it’s accessibility, usage access and the “display over other apps” permission. open the app, head to the permission step, and make sure each one is on. after a phone restart, android may take a few seconds to re-arm the shield.

i forgot my override passcode

the passcode is stored only on your device and we never see it, so we can’t reset it for you. it exists to hold you to your own curfew. it clears if you delete and reinstall the app (which also clears your data, so export a backup from settings first if you can).

restoring a purchase

your subscription or lifetime unlock is tied to your app store account. on a new phone, tap “restore purchases” in settings to bring it back. nothing to log into.

deleting your data

everything lives on your phone. deleting the app deletes your data with it. there’s nothing on a server for us to remove, because there is no server. more on that in the privacy policy.

still stuck?

email hello@johnnybuildstech.com with your phone model and what happened. screenshots help.