lights out
support
we read every message
lights out is made by one person who actually uses it. if something’s broken, confusing, or just not working the way you hoped, email hello@johnnybuildstech.comand you’ll get a real reply.
the shield isn’t appearing
the blocking runs on your phone’s own screen-time controls, so it needs the right permission granted. on iphone that’s screen time / family controls; on android it’s accessibility, usage access and the “display over other apps” permission. open the app, head to the permission step, and make sure each one is on. after a phone restart, android may take a few seconds to re-arm the shield.
i forgot my override passcode
the passcode is stored only on your device and we never see it, so we can’t reset it for you. it exists to hold you to your own curfew. it clears if you delete and reinstall the app (which also clears your data, so export a backup from settings first if you can).
restoring a purchase
your subscription or lifetime unlock is tied to your app store account. on a new phone, tap “restore purchases” in settings to bring it back. nothing to log into.
deleting your Lights Out data
Lights Out is published by Betterdays Studio. almost everything the app holds lives on your phone and never reaches us, so most deletion happens on the device itself.
delete everything on your device
- open Lights Out
- go to settings, then delete all data
- confirm
that wipes your schedules and blocks, wind-down history, sleep and morning journal entries, dream notes, worry notes, stats, and your override passcode. uninstalling the app does the same thing. both are immediate and permanent, and we cannot recover any of it. export a backup from settings first if you want to keep a copy.
request deletion of your purchase record
the one thing that lives off your device is your purchase receipt, held by our payments provider RevenueCat so the app knows whether your subscription or lifetime unlock is active. it is tied to an anonymous id, not to your name or email. to have it deleted:
- email hello@johnnybuildstech.comwith the subject “delete my Lights Out data”
- tell us the store you bought through (Google Play or the App Store) and the approximate purchase date, so we can find the right record
- we delete it and confirm by reply, within 30 days and usually much sooner
what is kept, and for how long
- deleted on request: the purchase record held by RevenueCat, including the anonymous id it is filed under.
- kept by the app store, not by us: Apple and Google keep their own record of the transaction for their legal and tax obligations. we cannot delete that, and neither can you. contact Apple or Google directly about their copy.
- never held by us at all: your sleep data, journal entries, worry notes, schedules, stats and passcode. there is no analytics, no crash reporting and no account.
the full picture is in the privacy policy.
still stuck?
email hello@johnnybuildstech.com with your phone model and what happened. screenshots help.